Privacy Policy for ORCA PROPERTY

1. Introduction

Welcome to ORCA PROPERTY. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

2. Information We Collect

We may collect the following:

Personal Information

• Full name
• Email address
• Phone number
• ID number (if provided for tenant verification)

Property & Rental Data

• Property details
• Lease agreements
• Rental amounts
• Payment history

Payment Information

• Transaction references (we do NOT store card details)
• Payment status and history

Technical Data

• IP address
• Browser type
• Device information

3. How We Use Your Information

We use your data to:

• Provide and operate the platform
• Process rent payments
• Send payment reminders and receipts
• Manage landlord and tenant accounts
• Improve platform performance
• Comply with legal obligations

4. Sharing of Information

We may share data with:

• Payment providers like Yoco
• Service providers (hosting, email services)
• Legal authorities when required

We do NOT sell your personal information.

5. Data Storage & Security

We take reasonable steps to protect your data, including:

• Encryption
• Secure servers
• Access controls

However, no system is 100% secure.

6. Your Rights (POPIA)

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your information only as long as necessary for:

• Service delivery
• Legal compliance
• Business operations

8. Cookies

We may use cookies to improve user experience and track usage.

9. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy from time to time.